Customer Support Specialist

Responsible to Customer Support Manager

The customer support specialist’s role is to be the first contact for our customers, to give a high standard of service to our customers and support to our mobile engineering team.

KEY TASKS AND RESPONSIBILITIES

  • Taking telephone calls from customers on their equipment, breakdowns etc.
  • Quoting for parts, sales enquiries, service visit requests
  • Scheduling appointments for engineers to attend breakdowns and services
  • Processing of customer proposals, invoices and equipment service certification.
  • Updating engineers calendars and inputting information onto CRM
  • Updating customer information on database
  • Postal and other administrative duties as required in a busy office.

The above is not an exhaustive list of duties, and you may be required to perform other tasks in line with business needs

MAIN ATTRIBUTES AND KNOWLEDGE

  • Strong communication skills, both written and verbal
  • Good telephone manner, proactive approach in helping the customer
  • Highly organised to prioritise large workload
  • Keen eye for detail with good quality of work standards
  • Good knowledge of Microsoft office software
  • Desirable Sage 200 experience

ESSENTIAL

  • Confident in their ability/knowledge
  • Good communication skills
  • Excellent telephone manner
  • Works well in a team
  • Sees things through to the end
  • Min 1 year experience in Administrative/customer service/support role
  • 4 GCSE’s min Maths & English grade C and above

MEASURABLE ACCOUNTABILITIES THROUGH DEMONSTRATION OF:

  • Finding correct solution for the customer
  • Accuracy of sales administration and quotes
  • Professional liaison with customers, suppliers and other departments within the Company.
  • Good working relationship with engineering teams.
  • Achieving individual KPI’s & objectives

BENEFITS

  • 9-5:30pm Monday – Thursday, 9-5pm Fridays
  • 31 days holiday inclusive of statutory bank holidays
  • Good rates of pay
  • Contributory company pension
  • Free parking

We would love to hear from you

Email your CV

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